FACT24 CIM

Bring Your Plans to Life

When an incident is created, FACT24 CIM automatically pulls predefined actions cards specific to roles, incident type and severity. This truly brings your plans to life.

Actions cards provide clear direction and actions to be performed in the height of a crisis and can be assigned to experts outside the team or organisation. This strong task management process is structured and as efficient as a Kanban board.

Give Your Crisis Management More Structure

FACT24 CIM enables you to manage multiple incidents simultaneously and manage them over a longer period of time.

Different work areas for the various team levels of crisis management (strategic, tactical and operational) ensure clarity and overview when dealing with an incident. If required, you can also share information and work together across all levels.

Information on the status of different resources as well as key stakeholders is transparent and accessible to all.

Communicate easily and safely in digital chat rooms during an emergency

In FACT24 CIM, you can use the «Case Manager» to specifically control the communications around an incident. You can also involve experts that are outside your organisation or bring other actors or external parties into the chat environment.

The option to classify information is particularly useful:  Does it concern information, an action or a decision? And of course, all steps taken are automatically documented in accordance with auditing requirements.

Act professionally when it comes to external communications.

In crisis situations, rapid and targeted communication is required, not only with your own staff, but also with affected groups of people such as relatives, members of the media or the general public. With FACT24 CIM you can manage media enquiries and communicate with affected groups of people – we call them «Persons of Concern» – in a structured and professional manner.

Even with a high volume of incoming calls, no enquiry will get lost and thanks to real-time information, you can easily keep track of everything. Predefined and coordinated content can be viewed at any time and ensures fast and consistent messages for external communications.

Generate protocols and reports easily and simply.

Would you like to report to your management or want to evaluate the timeline after an incident? Easily consolidate situation briefs and management reports with predefined templates within FACT24 CIM.

The integrated solutions log every meeting, action or task automatically and accurately. Each step taken is traceable, revision-secure and can be exported at any time. It is also possible to learn from incident statistics and then adapt your processes.