Proactive Crisis Management with FACT24 CIM

Proactive 360° crisis management
with FACT24 CIM

In critical situations, FACT24 CIM includes all the features of our secure and comprehensive FACT24 ENS+ alerting service, plus a wide range of additional functions. FACT24 CIM provides comprehensive, digital crisis management across all team levels – including digital task management, management report preparation and management of external stakeholders such as the media or family members. In short, we have designed FACT24 CIM to turn certain stages of your business continuity plans into a living reality.

FACT24 CIM also provides everything required for ‘lessons learnt’ and follow-up work, including automated documentation. This makes FACT24 CIM the all-in-one package, helping you to analyse causes and interrelationships so that these can be fed back into the prevention and planning measures. This means that every crisis or incident can be evaluated for further learning and development of your organisation’s procedures during a crisis or incident.

Find out more about digital, proactive crisis management in the matching brochure.

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Digital Task Management

FACT24 has a special function that helps you create individual checklists easily and quickly called Action Cards. Learn more about crisis management actions plans.

Your Benefits with FACT24 CIM

Digital crisis space

Your digital crisis space – accessible from anywhere

In critical situations structure and an overview are crucial. With FACT24 CIM, all information is combined in one workspace. This is your digital crisis space, available anywhere and at any time. Everything you know from the physical crisis space is also available virtually – with the decisive advantage that information flows even faster and you can work completely independently of location.

For example, you can build digital whiteboards effortlessly and entirely according to your requirements in FACT24 CIM or launch alarms from the FACT24 Emergency Notification Services application all via a digital workspace.

Manage tasks

Bring Your Plans to Life

When an incident is created, FACT24 CIM automatically pulls predefined actions cards specific to roles, incident type and severity. This truly brings your plans to life.

Actions cards provide clear direction and actions to be performed in the height of a crisis and can be assigned to experts outside the team or organisation. This strong task management process is structured and as efficient as a Kanban board.

Operate in a structured manner

Give Your Crisis Management More Structure

FACT24 CIM enables you to manage multiple incidents simultaneously and manage them over a longer period of time.

Different work areas for the various team levels of crisis management (strategic, tactical and operational) ensure clarity and overview when dealing with an incident. If required, you can also share information and work together across all levels.

Information on the status of different resources as well as key stakeholders is transparent and accessible to all.

Communicate efficiently

Communicate easily and safely in digital chat rooms during an emergency

In FACT24 CIM, you can use the «Case Manager» to specifically control the communications around an incident. You can also involve experts that are outside your organisation or bring other actors or external parties into the chat environment.

The option to classify information is particularly useful: Does it concern information, an action or a decision? And of course, all steps taken are automatically documented in accordance with auditing requirements.

Manage external communications

Act professionally when it comes to external communications.

In crisis situations, rapid and targeted communication is required, not only with your own staff, but also with affected groups of people such as relatives, members of the media or the general public. With FACT24 CIM you can manage media enquiries and communicate with affected groups of people – we call them «Persons of Concern» – in a structured and professional manner.

Even with a high volume of incoming calls, no enquiry will get lost and thanks to real-time information, you can easily keep track of everything. Predefined and coordinated content can be viewed at any time and ensures fast and consistent messages for external communications.

Efficient logging

Generate protocols and reports easily and simply.

Would you like to report to your management or want to evaluate the timeline after an incident? Easily consolidate situation briefs and management reports with predefined templates within FACT24 CIM.

The integrated solutions log every meeting, action or task automatically and accurately. Each step taken is traceable, revision-secure and can be exported at any time. It is also possible to learn from incident statistics and then adapt your processes.

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FACT24 CIM
360° Crisis Management with event & emergency notification

Every crisis situation is different. FACT24 CIM brings elements of your BCM plan to life including comprehensive Emergency Notification, in one single product.
Preventive measures within the context of risk management, digital emergency planning and continuous risk monitoring, combined with smart mobilisation and alerting solutions complete our proactive crisis management solution.

FACT24 CIM Editions

FACT24 CIM is available in three editions, each with a different range of functions. This means that your solution can grow at any time in line with your requirements. FACT24 ENS+ (Emergency Notification Services) is available in three editions, each with a different range of functions. Learn more about FACT24 ENS+

Handle any critical situation easily and professionally.

Aimed at organisations of all sizes who want to professionalise crisis management within their core team.

Collaborate actively across all team levels of Crisis Management – strategic, tactical, operational.

Aimed at medium and large organisations with their own crisis management at various levels and increased requirements.

Manage all crisis management steps proactively in one platform – from risk analysis to recovery including stakeholder management.

Aimed at medium and large organisations with extensive crisis management requirements.

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What our clients say

Braskem Idesa Sapi

“We wanted a quick and agile response so people could respond and with FACT24, we have already demonstrated, in a real event, that it does work.”

Raiffeisenbank Vorarlberg

“Flawless communication flow in both directions is crucial during an emergency and its value should never be underestimated.“

United Arab Emirates
+971 4 589 7931

FACT24 CIM

Proactive crisis management
From prevention, to lessons learnt

Proactive 360° crisis management
with FACT24 CIM