Safe and efficient alerting and mobilising
The FACT24 ENS+ (Emergency Notification Services) alerting solution forms the core of our FACT24 product suite for Proactive Crisis Management and Emergency Notification. It supports crisis managers, particularly in the acute phase of a critical event, in alerting and mobilising emergency services, crisis management teams and (potentially) affected individuals.
How FACT24 ENS+ works
Automated alarms, feedback functions and crisis communication functions such as ad hoc telephone conferences or mobile apps, enable companies to use FACT24 to communicate rapidly and precisely in the event of disruptions and crises and to manage even the most dynamic situations with complete confidence.
Take 5 minutes to watch how FACT24 supports you
Powerful and multimedial alerting
Alerts can be triggered via many different event input media and users can be informed using multimedia channels.
FACT24 ENS+ defines the desired channels individually, team or alarm-related, depending on the scenario and priority.
FACT24 ENS+ offers numerous interfaces and technology partnerships which enable flexible, multimedia alerting processes and connection to existing systems.
Connections and Integrations
During the adoption of a hybrid working model, FACT24 ENS+ offers numerous interfaces and technology partnerships which enable flexible alerting processes and connections to existing, local systems.
Extended alarming options with FACT24 ENS+ Hybrid
In a case of an emergency, reliable alerting is key.
FACT24 ENS+ Hybrid combines the advantages of the cloud with the extended possibilities of local connections.
FACT24 ENS+ Use Cases
Every crisis situation is different.
FACT24 ENS+ helps you to alert teams and people precisely and act fast no matter what kind of emergency you are facing.
Emergency (Mass) Notification & Management
Technical Alerting &
Occupational Health &
Alert on-call teams and distribute important information specifically and quickly using selected channels based on their duty rosters, availability and skills with FACT24 ENS+.
A direct connection of servers and technical infrastructure to FACT24 ENS+ is possible by means of SNMP Trap, REST API, Webhook, Mail or SMS.
FACT24 ENS+ provides reliable protection for employees working in isolation. It can be individually adapted to the hazard levels and is easy to implement.
FACT24 ENS+ supports organisations in informing groups via their usual communication channels, in starting emergency conferences and initialising emergency response measures.
FACT24 ENS+ supports with efficient alerting of your experts in case of failures in production plants, machines, sensors as well as technical components.
FACT24 ENS+ notifies responsible authorities and escalates the emergency call when needed to ensure quick first aid.
In case of patient or resident calls and emergencies, FACT24 ENS+ mobilizes nursing staff efficiently, based on duty rosters, availability and skills.
Thanks to the Internet of Things and smart building solutions, FACT24 ENS+ automatically alerts technical staff on faults and damages e.g. in heating, ventilation or locking systems.
With FACT24, employees can set off a silent alarm in dicey situations. FACT24 ENS+ informs the relevant auxiliaries according to previously defined rules and initialises an escalation of the alarm if required.
FACT24 ENS+ supports you in alerting, coordinating and exchanging information with crisis response teams. Crisis conference calls can be started with just one click.
FACT24 ENS+ supports you in evacuating buildings. It delivers visual and audible evacuation instructions to exist buildings promptly.
FACT24 ENS+ Editions
FACT24 ENS+ is available in three editions, each with a different range of functions. This means that your solution can grow at any time in line with your requirements. FACT24 CIM allows for full crisis and incident management during critical events. More about FACT24 CIM
Optimise your emergency and event communication with smart
and secure alerting.
- Ideal for smaller organisations or organisations with limited alerting needs.
Extend and automise your smart emergency and event communication workflows through third party integrations.
- Ideal for medium-sized organisations with demanding alerting requirements.
Manage your smart emergency and event communication requirements comprehensively within a complex organisation.
- Ideal for medium-sized and large organisations with complex structures and the highest alerting requirements.
What our clients say
“Our plants and systems can’t really tolerate any interruption. However, if it does happen, everything that needs to be done has to happen extremely fast. That’s why we need an alerting system that is easy to operate and reliable, even during hectic situations.”
Torsten Linke, BCM Officer at Commerzbank, explains how Commerzbank uses FACT24 to prepare for potential crisis scenarios such as IT failures.
Konrad Schlupf, IT Service Desk at Audi AG, explains that the high degree of availability guaranteed by FACT24 is particularly important to them.
Your Benefits with FACT24 ENS+
In a case of an emergency, every minute counts.
This is why the operation of FACT24 ENS+ is simple, efficient and powerful.
Targeted multimedia alerting across all communication channels can be predefined or triggered spontaneously e.g. via voice call, mobile app, PC, SMS or email
Create different scenarios with groups and people as alarm targets. Assign rights and roles as to the administration and activation of alarms.
Automated precise activation of teams as well as quick alarming and informing of clients, employees or visitors.
Comply with legal requirements for lone working and standards in industrial safety. Minimise reaction time in an emergency situation.
Intuitive and easy to use even in crisis situations. Set up e.g. conference calls or generate reports with one click.
A wide variety of interfaces, 3rd party systems, assets and contacts can be connected to the platform and serve as event inputs, communication channels and databases.