Availability & Certification

Whenever or wherever you need us, rest assured we will be there to support.

Climbing ropes with carabiners Prepare and Plan

The peace of mind you get knowing that all your data and information is fully protected

It is the integrated approach that underwrites the high quality of our services. FACT24, our solution for proactive crisis management and emergency notification, was developed in order to operate according to these high security standards. In any emergency situation, FACT24 is still available even when local systems are not, and all sensitive information is protected in line with international standards of “good practice”. 

In addition to the annual checks carried out by an independent, accredited institution, we have also achieved successful ISO/IEC 27001:2013 and ISO 22301:2019 recertification in 2013, 2016, 2019 and 2022. 

British Standards Institution (BSI) certified information security and business continuity

  • In 2010, we were the first company worldwide certified by “The British Standards Institution” (BSI).
  • The business relationship we enjoy with our clients is based on mutual trust and involves a professional range of services.
  • The BSI certification confirmed that F24 operates an integrated management system for critical business processes in accordance with ISO/IEC 27001:2013 and ISO 22301:2019 international standards. The certifications apply to both F24 AG and most of our subsidiaries.

F24’s ISO Certificates

  • Information Security:      ISO/IEC 27001:2013   IS 561846
  • Business Continuity:       ISO 22301:2019    BCMS 561848
Certification ISO 27001 ISO 22301

100% SaaS
Availability 99.50 %
In use in over 100 countries
Setup within 48h

Current Availability of FACT24

May 2024

FACT24 Services

Operating time in h

Downtime in h

Availability in %

FACT24 ENS Alerting Service7440:00100.00
FACT24 ENS Web Administration7440:2899.93
FACT24 ENS Web Service Interface7440:00100.00
FACT24 Collaboration Dashboards7440:0499.99
FACT24 CIM Application*7441:0699.85
FACT24 ENS+ Alerting Service7440:0499.99
FACT24 ENS+ Web Administration7440:5799.87

*Average value of all FACT24 CIM installations

Annual average since 01.06.2023

Operating time: 8.784h

FACT24 Services

Availability achieved in %

Availability guaranteed in %

FACT24 ENS Alerting Service99.9999.99
FACT24 ENS Web Administration99.9999.50
FACT24 ENS Web Service Interface99.9999.50
FACT24 Collaboration Dashboards 99.98 99.50
FACT24 CIM Application*99.9699.50
FACT24 ENS+ Alerting Service99.9999.99
FACT24 ENS+ Web Administration99.9899.50

*Average value of all FACT24 CIM installations

FACT24: High-availability SaaS Solution.
Contractually guaranteed. Transparently verifiable.

In crisis management, more than in almost any other situation, companies need a reliable partner and must be able to rely on their systems and expertise. This means that providing a crisis management solution that is as fail-safe as possible is our top priority. We do this with a highly sophisticated security and backup system with multiple redundancies across the entire process chain (locations – systems – network providers). This has enabled us to firmly guarantee the availability of our systems in the supply contract. We have been recording and documenting the availability of FACT24 on a monthly basis since December 2006 and have made this data transparent and accessible.

The telephony systems are subject to constant internal quality assurance and monitoring according to the defined standards. The availability of our Internet systems is verified by an external systems house.

Guaranteed Availability**

– 99.99% for FACT24 ENS Alerting Service
– 99.50% for FACT24 ENS Web Administration
– 99.50% for FACT24 Web Service Interface
– 99.50% for FACT24 Collaboration Dashboards
– 99.50% for FACT24 CIM Application
– 99,99% for FACT24 ENS+ Alerting Service
– 99.50% for FACT24 ENS+ Web Administration

Each figure refers to one year.

** For details see Service Level Agreement

Get in touch: Request your free product demo now or contact us.

United Kingdom
+44 1923 437 784

United Arab Emirates
+971 4 589 7931

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly. Click here for phone contact.

We Are Here for You.

Do you have any questions on FACT24? Then simply fill out the form below, and we will get back to you shortly.

Schedule a Free Demo.

See how crisis can be managed easily and professionally.

LIVE DEMO | The Guided Tour for Your Individual Requirements

  • Schedule an individual appointment with a team member from F24 and get answers to your questions directly.
  • Receive a live demonstration of the tool covering your specific needs.
  • Receive your individual demo account to test FACT24 30 days free of charge.

VIDEO DEMO | The 5 Minute Overview

  • Watch a short demonstration video to see how FACT24 works.
  • Learn about the areas of application and key benefits.