Connections and Integrations

A wide variety of interfaces, 3rd party systems assets and contacts

Common interfaces

Phone

An alarm can easily be triggered via voice call. Depending on the configuration, record a message or directly call the team on the alert. Moreover, the activation can be secured with a PIN code.

Mobile App

The authorised persons receive permissions to launch an alarm through the app profiles. Attachments can also be added to the alarm message . Furthermore, the app can record a message.

Dashboard

The intuitive dashboard makes it easier to set alarms and tasks and monitor the current status. Select recipients and groups, and set an ad-hoc confirmation accordingly.

E-Mail

Using dedicated email addresses, control different scenarios. When alerting, the content of the incoming e-mail can be acquired upon request.

SMS

Alarms can be triggered via SMS as well. For this purpose, each customer is connected to an individual telephone number. The content of the SMS can also be transmitted dynamically to the recipients.

Dry contacts

With FACT24, you can configure different authorisations for all the triggering media. This ensures that alarms can only be triggered by authorised persons and operators.

IT Integration

Database connection

AD connection

FACT24 supports the automatic transfer and update of personal master data from higher-level Microsoft directory services. This saves significant administration effort and ensures an up-to-date database within the alerting concept.

LDAP interface

By LDAP protocols, the required objects such as name, location data, group allocation, organisational unit, roles and qualification can easily be defined and imported into FACT24 ENS+.

REST API/XML interface

FACT24 also offers a powerful option to import master data from 3rd party systems via REST API or XML interface. Thus, the relevant data can be acquired from the existing phone system or an individual database.

SNMP Trap

FACT24 ENS+ supports SNMP Trap V1 to V3 with encryption. The trap is evaluated, and the corresponding alarm is started; ideal for the connection of ICT components.

SMTP

Using dedicated email addresses, control different scenarios. When alerting, the content of the incoming e-mail can be acquired upon request.

WebHook

Through a WebHook you can easily launch an alarm or a task. This is done in JSON format. Individual message texts can be used for alerting purposes.

REST API

Our REST API offers you a comprehensive range of functions. You can individually configure the alarm parameters and the alarm recipients for each request.

Script

Whether as PowerShell script in Windows environments or via shell script in the command echoing of Linux/Unix systems, there are a host of options available for activating alarms.

IP Sensors

Whether for monitoring temperatures, UPS systems or for access control, FACT24 ENS+ enables you to record and evaluate analog and digital inputs.

Internet of Things (IoT)

LoRa (Private & Public)

By integrating local LoRa networks via MQTT interface or public LoRa networks via SMTP or REST API, alarms, events and status changes can be transmitted to the FACT24 platform to start the predefined workflow.

Narrowband

FACT24 ENS+ also supports the evaluation of IoT devices over public narrowband networks of the major mobile operators. This enables a seamless integration of your sensors with the cloud-based alerting solution.

Sigfox

Connect to the global IoT radio network of the French provider Sigfox via SNMP and REST API. Analog values, alarms and events can be transmitted ad hoc to the FACT24 ENS+.

Seamless

FACT24 ENS+ Seamless is a compact connector that can easily connect peripheral systems such as production plants, nurse call systems, fire alarm systems, machinery, sensors and technical components with FACT24 ENS+ central alarm and IoT platform. The connector has serial and IP-based interfaces to connect all main subsystems.

IP controller

Thanks to the IP controller, record dry contact inputs, evaluate analog signals and switch relay outputs. Furthermore, the connection to the controller is monitored.

Safety engineering

ESPA 4.4.4/ESPA-X

Many subsystems support the connection via ESPA 4.4.4 or ESPA-X such as fire alarm, safety engineering or hazard detection systems. The activation occurs either by paging ID or by text scan.

Dry contacts

FACT24 also supports the classic method of alarm activation via dry contacts. An alarm can be triggered either by pressing an emergency button or automatically through a subsystem.

KNX bus

The use of KNX bus interfaces is well-established in the field of safety engineering. Also in this case, FACT24 allows you to define a threshold value per data point or to monitor a status change and to directly trigger an event, should an incident occur.

ASBIS telephone station

The activation can be carried out directly using the connected ASBIS-compliant phone stations with the corresponding emergency buttons. The person triggering the alarm can communicate with the alarm recipients using the integrated intercom function.

PA systems

PA systems can be controlled e. g. via the TC system. A separate audio output is assigned to the PA system, for this purpose. Of course, everything can be monitored.

Control center

An alarm can be triggered via an external control center or the police through different media. Individual messages can also be passed on to the alarm recipients, for example to keep the people concerned posted about the latest status or to give them instructions.

Distributed Control/Building Management System

OPC UA

OPC Unified Architecture has become the standard in the building automation field. FACT24 ENS+ allows you to set a threshold value per data point. If this value is reached, the platform automatically triggers an event.

BACnet

BACnet is a network protocol for building automation purposes. If a predefined value or status is exceeded, an alarm is automatically triggered.

Modbus and KNX-Bus

The use of Modbus and KNX bus interfaces is well-established in the field of building automation. FACT24 allows you to define a threshold value per data point or to monitor a status change and to directly trigger an event, should an incident occur.

ESPA 4.4.4/ESPA-X

Many subsystems support the connection via ESPA 4.4.4 or ESPA-X such as fire alarm, building management or hazard detection systems. The activation occurs either by paging ID or by text scan.

Generic Printer Interface

Generic data and information can be transferred to FACT24 ENS+ Cloud via serial (e. g. Alpha 2) or IP interfaces (e. g. TCP or UDP socket server connection). A workflow alarm is then activated by the event inputs in accordance with predefined rules.

Analog sensors

Whether for monitoring temperatures, UPS systems or for access control, FACT24 ENS+ enables you to record and evaluate analog inputs.

PBX Integration

Supported PBX systems

  • Ascom
  • Alcatel-Lucent
  • Avaya
  • Cisco
  • Enreach
  • innovaphone
  • gnTel
  • Mitel
  • NFON
  • Panasonic
  • Unify

Interfaces

  • Voice alert
  • XML message for landline devices
  • Message Link for DECT/VoWiFi users
    • Ascom OAP
    • Gigaset
    • snom
    • Mitel ATAS
    • Mitel OMAxi

Alarm features

  • Connection despite busy line
  • Interruption of an ongoing call
  • Announcement over the public address system
  • Override the call forwarding rules
  • Sending of text messages

Set off alarms

  • Silent alarm via XML/text message
  • Listen in a room
  • Connection of external push buttons
  • Triggering via voice call (speed dial)

Receive alarms

  • Display text during call
  • Emergency Conferences
  • Positive/negative acknowledgment, input of response/arrival time

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